Dear Chih Chiang H,
According to your review on the 1st January, 2013 about all the things in your review, I would like to say thank you for your review. I'm really appreciate that. Regarding to your review I would like to inform that we "Lanna Boutique Resort" really want to apologize for the happened situation. At that time we try to provide and supervise all our guest for their highest satisfaction. But at that moment it is the period of new year's, we have fully booked for the main building, but we just finished the new building that not 100% ready for staying. Our staff inform all the guest about the room and facilities in the room that it is not finished yet, we are really understand that our guest can't find any accommodation on the new year's eve, so we offer the place to stay to all guest to stay in the moment of new year. This mean the one who wants to stay need to under stand that the room are all only for sleep because it is not fully-furnished at that time. And also guest who booked via accommodation agency or booking representative have to reconfirm their booking before check-in with local staff to ensure that their booking was made correctly.
This is a nice advising from you I will bring this lesson to be my inspiration to improve this business to ensure the best services and highest satisfaction for every guest.
Thank you very much for did a review for us. It would be nice for you to come again to see improvement of this business. I will provide you the best service you can get in Chiangmai, Thailand
Best Regards
Nonzee Wongsa Mr.
General Manager
