Dear Tenn F,

Thank you for choosing to stay with us recently and for taking the time to share your valuable feedback.

I am disappointed to learn that the hotel location, facilities in the bathroom did not meet with your expectation. Please accept my sincere apologies for these inconvenience cause.
Regarding to the nozzle in the bathroom and varieties of breakfast that you have experienced, please be ensure that I will share your comments with Housekeeping department to record your comment for our future room renovation. For varieties of breakfast I will address with Executive Sous chef to look into the breakfast menu for the future improvement.

Once again thank you for sharing your experience and we hope to have the opportunity to welcome you back again in the near future.

Kind Regards,

Surassawadee Wanacharoen
Quality & Continuous Improvement Manager

Dear Joe J,

Thank you for choosing to stay with us and for taking the time to share your positive feedback during your stay on September.

I am delighted to know that all of our facilities provided and service delivery from our hotel staff met with your satisfaction.

Once again thank you for sharing your experience and we hope to have another opportunity to welcome you back again on your next trip to Chiangmai.

Warm regards,

Surassawadee Wanacharoen
Quality & Continuous Improvement Manager