Dear yuyu1312,
Thank you for sharing your experience at Holiday Inn Chiangmai.
I am sorry to learn that the level of service from our Front Desk fell below your expectations and I am grateful you have let us know. I have already shared your comments with our management team to be addressed internally.
Again, thank you very much for bringing this to our attention and I do hope we will have another opportunity to restore your faith in our service and hospitality.
Yours sincerely,
Sebastien Wilson
General Manager