ห้องพักเก่าแก่มาก ... - The Opium Chiang Mai Serviced Apartment

Dear James,

Warm greetings from The Opium Chiang Mai. Please accept our deepest apologies for the disappointment you have experienced. Providing all our our valued guests with excellent customer service adn the very best experience possible is of the utmost importance to us. We thank you for your valuable feedback. We would like to break your comment into 2 parts.

First is the room condition. We constantly renovate our hotel every year. We will take all your advice into our consideration and improve.

Second point is the refund issue. Your booking through online agent is the non refundable reservation. Therefore, the payment is not refundable. As a Thai entrepreneur with British education, we have put the pure honesty to the policy and term of each reservation.

We hope that we will have a chance to welcome you again in the future. Merry Christmas.

Best Regards,

Mr. Boom
The Opium Chiang Mai