Dear pilailaksana,
Warm greetings and thank you for having chosen the Hilton Pattaya as the hotel of choice and for having taken the time to share your feedback on Tripadvisor regarding your recent experience here.
We are pleased to hear that you enjoyed the room cleanliness, bathroom amenities, infinity pool, features, variety at breakfast and location. However, we note your feedback with regard to the late room readiness, dry cloth rack and lack of cleanliness of your room and heavy balcony door, and please, rest assure we are working on it to improve and provide better service to your guests. We take your comments in the most serious and professional way, and we truly thank you for sharing those with us.
Once again thank you and we hope you will consider staying with us again.
Kind regards,
Rudolf Troestler
General Manager, Hilton Pattaya