Thank you for sharing your feedback with us and I regret to learn that we were not able to meet your expectations. At Centara Pattaya Hotel, we strive to create memorable stays for all our guests and your valuable comments are therefore even more so concerning. I sincerely apologize for the inconveniences you experienced and please rest assured that I have shared your feedback with the relevant Department Heads to rectify and to implement actions to prevent future recurrence. Despite the disappointing experience in our hotel, I truly hope you had an enjoyable time in Pattaya. I hope that you will contact us directly if your future travel plans bring you back to Pattaya as it would be our pleasure to take care of your arrangements personally and to ensure a better experience.