Dear thanisakpiy,
We regret to hear that your stay with us was unsatisfactory, and we would like to apologize. We are sorry that we were unable to provide the level of comfort and service that we strive diligently to achieve.
We take the satisfaction of our guests very seriously, so we have made it a priority to investigate the problems you experienced and use the feedback to improve our facilities and services.
We hope you can accept our apologies and visit us again. We are looking forward to providing you with an accommodation and service experience that meets and exceeds expectations in the future.
Sincerely yours,
The Management