Dear Purplepjk,
Thank you for your recent stay here at our resort.
We are sorry to know that you did not fully enjoy your stay with us.
Being a real resort with lots of trees, plants and flowers can cause from time to time that there will be leaves within the public area including the pools. We have our staff taking care of this area but we cannot avoid clearing everything on time.
However we will take up your comments with the team and see how we will be able to improve and hope to welcome you back again.
Kind regards,
Holger Groninger
General Manager