Dear Khun Jutaratsiri,
We appreciate the time and effort you have taken to post constructive feedback in regards to your recent stay at our hotel.
We were concerned to read your feedback, as we normally have such positive comments regarding the friendly staff and polite staff. With respect to your comment about the male staff at Big Fish Restaurant was not good service, we have also shared this with our Food and Beverage Department and all the corrective measures will be taken in order to avoid any future re-occurrences. Please kindly accept our sincere apologies for any inconvenience this may cause.
On a positive note, it’s fabulous to hear that you received a warm welcome from our receptionist and your experience at our Car Bar was exceptional and that our bartender offered you the friendly and lovely service. Your feedback will be shared with the entire team, especially Khun Tiger will be very happy to see his name highlighted.
We truly hope that you will be able to look at your experience as an isolated incident and that you will give us an opportunity to reassure you of our commitment to regain your confidence on our services, which so many of our guests have grown so fond of.
We are looking forward to welcoming you back to our hotel again soon.
Wishing you a colorful day ahead!
Online Reputation Executive