Greetings from Mercure Pattaya Hotel

Thank you for taking the time to tell us about your experience at Mercure Pattaya Hotel. I am sorry to hear that your experience did not meet your expectations.

In regards to the hotel facilities, I have well noted the fact that the overall designs along with accommodation facilities have not met your expectations. We have started to mildly renovate several floors in the past few months and are planning to pursue this renovation process.

Please rest assured that your feedback regarding the breakfast has been conveyed to our Food and Beverage Manager and our Executive Chef, who are taking the necessary actions in order to improve the dining experience and the quality of the buffet.

Your constructive comments are of immense value in providing a focus for the improvement of Mercure Pattaya products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated.

I remain hopeful we will hear from you again and have a chance to welcome you in Pattaya in a not so distant future.

Yours sincerely,
Mr Khata Sinhaseni
Cluster General Manager

Greetings from Mercure Pattaya Hotel!
Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel.
I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We look forward to welcoming you back soon and hope to exceed your expectations on your next stay

Yours sincerely,
Mr. Khata Sinhaseni
Cluster General Manager

Greetings from Mercure Pattaya Hotel
Allow me to express my gratitude for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided.

I am truly sorry to hear regarding the several issues you have experienced during your recent stay with us. Please rest assured that your feedback has been conveyed to our managers, who are taking the right action necessary in order to achieve optimum guest satisfaction. I am sincerely sorry missing this opportunity to surpass your expectation and for the events that prevented you from fully embracing your experience in Thailand.

At Mercure Pattaya, we strive to provide a superior service experience to every guest and I am sorry as we did not achieve this during your stay. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated.

I remain hopeful we will hear from you again and have a chance of hosting you again in order to provide the true Mercure service.
Yours sincerely,
General Manager