Allow me to express my gratitude for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided.
I am truly sorry to hear regarding the issue you have experienced during your recent stay with us with the preparation and cleanliness of the room. Please rest assured that your feedback has been conveyed to our Executive Housekeeper, who has met the employees in charge and taken necessary action as this lack of attentiveness is not acceptable and does not reflect the normal performance of our housekeeping team, as you can notice that we generally receive very good comments on the cleanliness of our property. I am sincerely sorry missing this opportunity to surpass your expectation.
At Mercure Pattaya Hotel, we strive to provide a superior service experience to every guest and I am sorry as we did not achieve this during your stay. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated.
I remain hopeful we will hear from you again and have a chance of hosting you again in order to provide the true Mercure Pattaya service.
Mr. Khata Sinhaseni
Cluster General Manager