Dear chiiss
Thank you for staying at Mantrapura Resort and share your impression during stay with us on Trip advisor , the greatest traveller website.
Immediately read your review , we indeed pleased that success to meet your needs. All of your satisfy service , we will keep them to our guests. On the contrary , any negative feedback from them, we strive to bring improvements as well.
The period the one of facility “ swimming pool “ As you told that should be closed a bit lately. From our hotel policy aware of the guest ‘s safety. We thought that it was maybe an emergency accident cause of the night time. For these reason , We really sorry that made your disappoint. Please accept our apologies.
However , we noted your comment for extended service hours of swimming pool to the manager for considerate now. Thank you for your kind information.
Hope you come back to stay with us again.
With Warm Regards ,
Customer Service Team