Dear Frank N,

Thank you for taking a moment to share your experience after your first stay at the Hilton Hanoi Opera.

I was delighted to note that you enjoyed your overall experience while staying with us. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

On a separate note, I would like to take the opportunity of appraising you of the fact that our Fitness Center within the hotel is currently under review so that we are better able to serve the needs of our discerning travelers.

I do hope that we will have the opportunity of being able to welcome you back “home” upon your next visit.

Until the occasion permits.

Kind regards,

Peter Simson
General Manager
Hilton Hanoi Opera