โรงแรมธรรมดา - โรงแรมเติ่นหายลอง

Dear Eric_Trang,

Firstly, I would like to express my deeply apology for any inconveniences that you may have and thank you very much for your taking time out of your busy schedule to share your experiences about your stay at our Hotel on TripAdvisor.
While it was never pleasant to hear that we did not meet the expectation of our valued guest, we appreciate you bringing the matters to our attention.
Please be assure that the issue you mentioned will be discussed with all concerned department head to find out the best solution.
Thanks once again for your review and we are looking forwards to welcome you back in the nearest future.
With my best regards,

Duy Vu (Mr)
Executive Assistant Manager
Silverland Central Hotel