Dear JIBP,

Firstly, we would like to thank you for taking the time to leave your feedback on your stay with us at The Capital Residence Suites.

We apologize for the negative experiences that you had during your stay, we always try to make sure that our guest are taken care of and we try to the best of our ability to accommodate any requests by the guest. We are truly sorry to hear about the uncomfortable situation that you had encounter staying with us.

We understand your frustration and your comments will be taken into considerations. With your recent comments, we will begin shifting our focus on offering a very well-maintained and comfortable atmosphere.

The goal of the establishment is to offer to provide services that are of quality standard. It is our wish that the goal we aim for has been reflected during your stays with us. Your words can up the spirits of our team by improving the organization.

Lastly, thank you once again for choosing The Capital Residence Suites as your preferred accommodation for your visit to Brunei and we hope to welcome you again in the future.

Sincerely,
Denny Yapp
Reservations and Marketing Executive
The Capital Residence Suites
Negara Brunei Darussalam