ผิดหวังมาก!!! - S 2 Modern Boutique Hotel

Dear PlanetTravel247,

Thank you for taking the time to share your feedback with us. We sincerely appreciate both the positive aspects you highlighted and the areas where we fell short of your expectations during your recent stay.

We are delighted to hear that you found our boutique hotel generally clean and enjoyed the quiet surroundings away from the city center. We also appreciate your recognition of our amenities, such as the small gym and pool area, as well as the provision of shuttle services to the city center and night market.

However, we deeply regret to learn of the inconveniences you experienced during your stay, particularly regarding the transportation cost discrepancy and the disturbances caused by tour groups. Please accept our sincere apologies for any inconvenience caused by these issues.

Regarding the transportation cost, we understand your concerns and will review our communication to ensure clarity for future guests. We also apologize for the inconvenience caused by the placement of tour groups on your floor, resulting in disturbances during the night and early morning hours. We are taking immediate steps to address this issue and ensure that all our guests enjoy a peaceful and comfortable stay.

Your suggestion about cautioning tour groups and considering floor assignments is invaluable, and we will incorporate this into our operational procedures to enhance the overall guest experience. Additionally, we apologize for the shortcomings in breakfast service and will address the replenishment issue to ensure a more satisfying dining experience for our guests.

We genuinely appreciate your feedback, as it helps us identify areas for improvement. We strive to provide exceptional service, and we are committed to addressing the issues you raised to enhance the overall guest experience.

Thank you once again for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future, providing you with an improved and memorable stay.

Warm regards,