Dear p000peye,

Thank you for taking the time to tell us about your experience at the Novotel Yangon Max. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for being our loyalty All Silver member as well.

As we had been communicated through personal email and, we explained to you in regards to the issues that you mentioned were genuine mistakes. I can assure you this is not the standard we are striving for and you can be rest assured that I have taken this back to our team for immediate improvement. With any business or service, sometimes things can go wrong, however we believe in making things right.

I understand your perception of the hotel is not good however if you could contact me directly, I would appreciate the chance to change your opinion. Could you please contact me directly, H9045-FO7@accor.com if you happen to come back and stay with us.

Best Regards,
Felicia Aye Chan Mon
Director of Guest Experience

Dear Mora197877,

First of all, it was our pleasure to have you stay with us at Novotel Yangon Max, we are all very pleased with your comments, thank you for writing on Trip Advisor.

The way you have highlighted the service, location and facilities really gives confidence to the team, they certainly work hard each day to please every guest, we are glad this was the case during your stay.

Mora197877, thank you once again for staying with us, it was a pleasure to meet you and we all hope you will return to us again soon. Next time we aim for 5 stars :)

Best Regards,
Felicia Aye Chan Mon
Director of Guest Experience

Dear Maxman1234

First of all, it was our pleasure to have you stay with us at Novotel Yangon Max, we are all very pleased with your comments, thank you for writing on Trip Advisor.

The way you have highlighted the service, location and facilities really gives confidence to the team, they certainly work hard each day to please every guest, we are glad this was the case during your stay.

Maxman1234, thank you once again for staying with us, it was a pleasure to meet you and we all hope you will return to us again soon.

Best Regards,
Felicia Aye Chan Mon
Director of Guest Experience