Classy Modern Hotel but sensitivity to... - ดับเบิ้ลทรี บาย ฮิลตัน ปักกิ่ง โฮเต็ล

Dear Sfpedel,

Thank you for taking the time and sharing with us your experience during your stay in our hotel. I do apologize that we were not able to meet your expectation.
I have investigate the shortfall with our Director of Operations and Front Office team to avoid a similar situation in the near future. As the shortfall you described could have been easily avoided if a thorough room check would have been conducted prior releasing the room. I have shared your comments with the concierge & culinary team. They are very pleased to hear that you were satisfied with the services they have offered to you and your family.
Once again, I do apologies for the shortfalls. It is only with your valuable feedback, either positive or negative, we are able to improve our services and deliver our caring service to our HHonors members and guests from around the world.
My team and I hope to welcome you back for you to experience the what truly DoubleTree service. If I can be of any assistance with your reservation please do not hesitate to contact me personally.

Best Regards
Stefan Schmid
General Manager