As previously discussed via Accor Bangkok Customer Service Department, I have shared your comments with our Executive Housekeeper, Joe and walked through the proper room make up procedure with our housekeeping team to ensure this mistake does not happen again. I understand your disappointment and apologize for the inconvenience caused during your stay
but I believe this does not in any way reflect our usual level of service standard.
I truly hope you will give us another opportunity. I would like to meet you personally to apologize when you next in Hong Kong.