Dear 793Mylene793,

First of all, thank you for choosing Metropark Hotel Causeway Bay Hong Kong and taking the time to share your experience from your recent stay with us. We are sorry to hear that your stay with us was not entirely satisfactory but rest assured that we have reviewed it with the concerned departments for further improvement.

We understand that our hotel is going through the years, yet we are sticking with regular cleaning work and refurbishment, which are always our vital concern in running the hotel. In response to your comments on our outdoor Jacuzzi, we are sorry to let you know that it is with cold water only in swimming pool. Since we keep receiving lots of positive comments on it from our valuable guests that find it cosy and great for cooling off in during summer season, so in order for us to tackle the problem with the strictest attention, it would be appreciated if you could provide more in detail via pr.hkcb@metroparkhotels.com to facilitate our searching process.

Again, thanks for your valuable comments, which is important for our continual improvement. Should you have any further comments or enquiries, please do not hesitate to contact us at sales.hkcb@metroparkhotels.com. We are looking forward to welcoming you back in the coming future.

Best regards,
Joanne
PR of Metropark Hotel Causeway Bay Hong Kong