Dear Sir/Madam,

Thank you for sharing your comment on TripAdvisor.com and we are glad to know that you are satisfied with the amenities in the guestroom, location and transportation network.

Regarding the view of the guestroom, please be informed that over half of our rooms face the Victoria Harbour, you may visit our hotel website if you are interested to know more.

Your comment on the bed is well taken too. We can provide a topper on the mattress for guests who prefer sleeping on softer mattress. Please drop us an e-mail at marketing@theharbourview.com.hk and let us know your name and your period of stay, so that we can put a remark in your profile for better arrangement.

We apologize for the cigar smoke smell in you room. We have raised this issue to our Housekeeping Team and the staff members will pay extra attention to any unusual smell in the guestrooms. Please note that our hotel offers both smoking and non-smoking rooms. Guests are welcomed to request for smoking or non-smoking room by contacting our Reservation Department prior to arrival or raising the request to Front Desk staff upon checking in, we will try our best to arrange for our guests.

Once again, thank you very much for taking your time writing us the feedbacks. We will take your words seriously and improvement would be made definitely. We sincerely wish that you could give us a second chance during your next trip to Hong Kong.

Dear Sir,

Thank you for sharing your comment on TripAdvisor.com.

It is great to learn that you appreciate the service, location and the room comfort of our hotel. With our prime location, guests will have easy access to many popular shopping and entertainment hubs. In the meantime, we are pleased to inform you that renovation of our Harbour Restaurant (where buffets are served) is completed and we will continue to strive for higher standard of service.

Once again, thank you for spending time to write us a comment and we look forward to welcoming you back in the future.