Dear Chanutda,
Thank you for taking the time to tell us about your experience at the ibis Singapore Novena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We are sorry that you had to wait for breakfast. Waiting time might occur during rush hours. We do offer early riser breakfast from 4 am to 6 am followed by our full breakfast buffet from 6 am to 10 am and a late riser buffet until 12 pm. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Jessica Uekermann
General Manager