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Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are pleased to know that you enjoyed our services and that you find our colleagues to be helpful to your every needs. We do apologise for the inconveniences regarding the higher floor and ocean view guest room you required. However, guests’ requests are given based on availability. We do our best to satisfy each and every wish when and where possible. We look forward to seeing you again during your next visit to Singapore.