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Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are pleased to know that you have made us your preferred choice to stay when travelling on business. We appreciate your feedback regarding the service at one of our dining outlets and we sincerely apologise for this unpleasant experience. We do take this matter seriously, as well as the lack of attention on your taxi booking and we have communicated your concerns to the respective managers to further improve the service quality. We look forward to seeing you again during your next visit to Singapore.