great location but needs improvement in... - โรงแรมแกรนด์ เมอร์เคียว ร็อกซี่

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are glad to know that you enjoyed the hotel surrounding and find it to be conveniently located in a fantastic area. The beach at East Coast Park is a good destination to explore especially for those who enjoy outdoor activities as well as the beach. We appreciate your feedback regarding the rooms. We are currently in the midst of upgrading and refurbishing our hotel including the guest rooms. As regards to the service, we truly apologise for the miscommunication that occurred and the inconveniences caused. We really look forward to seeing you again during your next visit to Singapore to enjoy our newly redesigned guest rooms.

Kind regards,
Dominique A. Albero
General Manager