Dear Guest,
Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.
It is a pleasure to know you and your partner have enjoyed your stay with us; and were satisfied with our location and complimentary shuttle services.
We have well noted your preference for a softer bed. For your future stays with us, please inform us so that we can make the necessary arrangements for a softer bed to your satisfaction.
Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.
Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary airport shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.
At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.
Kind regards,
Dominique A. Albero
General Manager