Dear Tenakoe,
Thank you for your review of Concorde Hotel Singapore, and please rest assured that we do value guest feedback, and we take all constructive criticism very seriously.
As such, we try to investigate every guest comment or review in an effort to learn from any shortfalls that may have occurred, and to identify opportunities that may help us to improve the standards of service and facilities offered to all our Guests.
We have noted that your review was posted on 18 August 2012, but it refers to your stay in September 2011, almost 12 months ago. This has made it difficult for us to find any records that match the incidents that you have described. Perhaps you could write to me directly with more specific information such as the names of the staff members involved, and I will certainly address your concerns accordingly.
Always at your service,
Leo Llambi
General Manager
Concorde Hotel Singapore