Dear JDL000,
Thank you for your insightful review of your stay at Conrad Centennial Singapore. My team and I sincerely apologise that your stay with us fell below expectations.
As we plan future enhancements for the hotel, we truly appreciate receiving valuable feedback and insights from guests such as yourself. My team will reference some of the points you have brought up to ensure that not only do we uphold the high standards of our products and services as expected of a luxury hotel, that we also meet the requirements of today's frequent international traveller.
We hope you will give us another opportunity in the future to bring you the best of the unique Conrad hospitality experience, should your travels bring you back to Singapore.
Yours sincerely,
Heinrich Grafe
General Manager