Dear Alokie,

Thank you for your feedback pertaining your recent stay at the Mövenpick Hotel & Apartments Bur Dubai and I am pleased to learn of your positive experience with us. However, while we are happy to read about your positive experience I am concerned about the conditions you have found some appliances in the apartment. Your feedback has been brought to the concerned department’s attention for further review and improvements. I would like to assure you that this will not be overlooked and we will do our very best to provide perfectly maintained rooms and apartments in future.

We will look forward to welcoming you back whenever you travel to Dubai and please do contact me if I can be of any further assistance.

Sincerely,

Markus Eppinger