Dear Vpersaud82,

Thank you for having chosen our Apsara Holiday Hotel for your stay in Siem Reap. We sincerely appreciate your feedback to us. Feedback helps us to know areas that we may have fallen short of guest expectations and where we may need to reflect, review and improve. Please kindly allow us to address the points raised in your feedback.

Our hotel has offered 4 (Four) star rating from Ministry of Tourism, it was not a self-rating, and you also mentioned that everyone raved us, but those reviews are come from their hard, that mean they are meet their expectation. You also mentioned that our room was weird smell and old, usually our room is prepared for expected arrival guest almost amenities changed, those will be included bed sheet, pillow case, duvet cover, and our rooms even though we open 7 years ago, but our rooms are maintenance around year, such as rooms upgraded from carpet to wooden floor and wall just painted few months ago, furthermore you mentioned our bathtub slightly old and rusted, as we stated earlier our hotel running long time so it might be little bit of rusting, but it well maintenance and it would not bring any danger to guests, TVs are a bit old but those are for standard hotel in Siem Reap as 4 star category, and it is very normal that hotel featured by 1,8m width and 2m length, it was standardized for bedding regulation.

Anyway we apologize for our facilities and services did not meet your expectations, nevertheless, we hope this experience did not deter you from supporting us again. We always strive to ensure every guest of Apsara Holiday be it on business or leisure leave the hotel contented, and in meeting the guests every need.

Kind regards,

Houn Sokhom,

Sales & Marketing Department
&
On behalf of Apsara Holiday Hotel Team,