Dear Mr Oude Sogtoen,

Greetings from Tanaya Bed & Breakfast.

First of all, thank you for staying with us and hope you enjoyed your time in Bali.

We appreciate your comment and thank you for complimenting our team performance & our cleanliness and at the same time we are sorry also to hear of a few points which was not meeting up to your expectation.

We have learned that you booked our leading category which is our standard room and as what we have mentioned on our website that bathroom is located outside of the room yet it is private. We have anticipated to put this information in order to give clear advance fact to the client before they arrive as this is a typical room type in our inventory.

Being located at Legian street, we could not close our eyes of this noise factor which might be sensitive for some guest but on the other hand also an interest spot for some other clients (despite our location is quite far from those "heart of the hub" of Legian street where all those big PUB are located).

And we do apologize of this "rattling airco unit", and we wish that we had a change to fix that problem during your stay.

Once again, we apologize that our facilities might not be able to meet your expectation and any feed back will always positive for us to improve our performance in the future.

Please feel free to let us know should you have any further question and we look forward to have an early opportunity to welcome you back on your next visit to Bali.

Best Regards,

Budi Susanta
General Manager,
Tanaya Bed & Breakfast.