Dear Guest,

Warmest Greeting from Mercure Kuta Bali…
We sincere thank you for choosing Mercure Kuta Bali as your accommodation during your Holiday in Bali.
The Experience you describe causes us deep concern. We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you on your holiday.
Our aim and intent is to ensure all employees are totally customer focus and all guest concern and requests are handled quickly and efficiently.
I can only reiterate our regret that we did not handled the situation in the proper manner.
Kindly rest assure that appropriate training will be conducted to avoid the recurrent such incident in the future.
I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope you will give us another chance to welcome you in the near Future.


Your sincerely,

I Gede Ngurah Mertha Sedana
Room Division Manager