ร้อนอบอ้าว - โรงแรมเชอราตันอินชอน

Warm greetings from Sheraton Grand Incheon Hotel.

First of all, thank you for taking your time to write to us regarding your experience that occurred during your stay at the Sheraton Grand Incheon Hotel.

I was very sorry to read of your experience that we were unable to meet your expectation during your stay.
We cannot even begin to explain how disappointed for your trip. Please accept my sincere apologies for the inconvenience your last stay.

Especially for the temperature in your room and the HVAC system didn't meet your expectation.

We welcome and highly appreciate feedback such as yours, as only this will make us better. Although there is nothing we can do about the past, we will exert ourselves to make your next stay with us the most memorable and enjoyable.

Again, Please accept our sincere apology for the unpleasant experienced, and we hope to have the opportunity of welcoming you back in the near future when we will do our utmost to restore your faith in Sheraton Grand Incheon Hotel.

In the meantime should you require any additional information and/or assistance, please do not hesitate to contact us.

Sincerely,

Assistant Guest Relation Manager
Jason Lee