21 August 2013
Dear Mrs. Petrova,
We were deeply saddened and disturbed when we read your complaint in tripadvisor.com, for we are fully aware of the effort it takes to organize a fortnight’s vacation so that it meets all your wishes and requirements.
About the rats or the mice, may we explain that Springfield Village Golf & Spa employs an outside, independent pesticide firm to look after our entire property and, to date, have not had any complaints. However, now that you have brought the matter up to our attention, we have scheduled an urgent meeting with the pesticide firm to discuss and, at once, resolve this matter.
Concerning ants and other insects, we would like to seek your understanding about our strong belief in being kind to nature and the environment. We therefore do not use insecticides to dispose of these insects which, I must quickly add, are short seasonal problems. Being located where we are, on a vast plot of land spanning over 1,200 acres with wildlife and trees in such abundance, occasionally we do have a problem that nature brings. Because you were obviously quite disturbed by these ants, this matter too will be discussed and remedied.
Several of your other complaints were well received and will be tabled for discussion at our next board meeting. We truly appreciate your constructive comments and thank you for enlightening us on some of the flaws that may exist in our operation. We shall put the information received to good use and further improve our services. May we, once again, thank you most sincerely for sharing with us your feelings, be them negative or positive?
Yours sincerely,
Somkid Saisawang
General Manager
Springfield Village Golf and Spa