Dear Nanlovely,

Thank you so much for your positive comment recently. We do really appreciate your kind attention to your brief stay recently.

I am sure our associates will be very much delighted to hear about the good news. It will definitely makes them proud.

As for the fridge, we actually replaced the refrigerator to a mini bar in conjunction with our contribution towards green environment issue. We also thought our guests are just staying for a short period. However, for long term stay guests, we have a bigger refrigerator stands by.

We hope you will spread the positive words to all your friends and relatives and we hope to see you soon again.

Regards.

Jerome

Dear Scott,

Thanks for your comment recently and I am very sorry about the cancellation that has been imposed to you by Agoda,

The cancellation policy has been established and agreed between the supplier and our hotel and your case is obviously a mistake that you have done unintentionally and out of hurry.

I will see to this matter if you can provide me the name ot the person you spoke to with Agoda and also if you may assist in whom Agoda personnel spoke to.

I will then personally look into this matter and will then further investigate to this.

I will do my best to see what I can do.

Best regards.

Jerome

Dear Sir or Madam,
Thank you so much for your kind and positive comment. I am sure my staff and fellow associates will be very happy to hear this and it will definitely uplift their morale.
I do hope that you will pass the good words around to all your friends and let us know when you plan to make another trip to this resort again.
We will be more than happy to have you back here.
Regards.
Jerome