Dear Aom P,
Thank you for staying with us and sharing your feedback.
A pity that you did not like our lagoon rooms with the benefits. They are quite popular and include free a daily sunset cocktail hour, discounts on activities, free laundry and a free bus shuttle. We have been awarded several times for being a green hotel. One part is offering non-smoking rooms only which is appreciated even by smoking guests. Is it necessary for a lift if there are only 2 floors? I guess this can be debated. But we will be more than happy to locate you on your next visit in to a ground floor room.
Apologies for not answering your phone. We are still investigating for a reason.
Once again thank you and we are looking forward to welcoming you back again.
Warmest regards,
Martin, Executive Assistant Manager