Dear Khun Supachai_nont,
Greetings from U Inchantree Kanchanaburi.
Thank you very much for taking the time to share your recent experience with us at U Inchantree Kanchanaburi. I am glad to read that you impressed with the service from one of our employee "Khun Pong";however, I am very disappointed to learn that our current appearance was not meet your expectation. Following to your comment on our Duty Manager support, may I politely explain his involve that he was dealing with oversea agency at the back whereas Khun Pong were assigned by him to find out the rooms for you to choose. Again, we’re thankful that you shared your feedback and I will ensure the team being learnt from this. I hope you will consider us on your next visit to Kanchanaburi so that we can better deliver upon the guest experience you deserve.
Best Regards,
Mananya Uanon
General Manager