Dear Robin_ng,
I appreciate the time you took to write your experiences
First of all, going through our customer's luggage is not a standard manner for our hotel. I also understand that that this situation is based on a language barrier and miscommunication because the one who got into an argument with you is housekeeper staff, who can barely speak English and sometimes do not know how to handle a situation in the right way.
Each year we do have customers from all around the world and also many repeated customers. Something missing from our hotel room is an issue that we always trying to solve, and our housekeeper was just trying their best to protect our hotel. By the way, this is NOT the way they should handle thing. Unfortunately, i was not at the hotel that day, otherwise, this thing will never happend to you.
Hereby i would like to offer you our sincere apologies. We are sorry for any inconvinience this may have caused you.
With best regards
Paul T
General Manager