Dear PimchanokSar,
Thank you for taking the time to provide detailed comments on your most recent stay with us. We appreciate you mentioning the pleasant and attentive staff interaction during the booking process and at check-in.
We sincerely apologize for the difficulty caused by the unexpected renovations to the famous café. We understand you thoroughly reviewed the room specifications before reserving and were startled by this.
While the booking platform may have given this information, we realize the value of clear communication from our team as well. We will evaluate our internal protocols to ensure that visitors are informed of any potential inconveniences throughout their stay.
Sincerely yours
Amari Phuket Team