Dear Flowerdaddy,
Thank you on your feedback on your recent stay with us at Impiana Resort Patong.

It is with regret that you have encountered with an unpleasant incident during your stay with us. This situation was brought to our attention and we do apologise if you felt that the immediate action taken have failed to live up to your expectation.

As you had to leave early, we were unable to provide you with the investigation results prior to your departure. However, we have followed up with you after your departure to advise you that we have noted that none of our staff had entered your room during the said period and that the safe record shows that only your code had been accessed to open your safe. The safe was also not tampered with nor was it faulty.

Once again, we do apologise for the unpleasant encounter. Your comments have been brought up to the management attention as our guest safety and security is the utmost concern to us. We place the patronage of our valued guests to the hotel in the highest regard, and your constructive and valued observations are being used to help us focus on operational matters to help better serve our guests in the future.

Thank you.

Foong Shen Ming
General Manager