A strange place - Mercure Danang French Village Bana Hills

Bonjour, Xin Chào!
Dear DrRoy52,

Thank you for taking the time to share your detailed feedback about your recent stay at Morin Hotel, Ba Na Hills. We sincerely appreciate your insights, both positive and concerning.

We are delighted to hear that you enjoyed the spectacular cable car ride and the breathtaking scenery surrounding Ba Na Hills. However, we apologize for any inconvenience caused by the pricing of the cable car ticket and the unexpected delay during your ride.

We appreciate your kind words regarding the cleanliness and comfort of your suite. Ensuring our guests have a pleasant and comfortable stay is our top priority, and we are pleased to hear that our efforts in maintaining the rooms and amenities were appreciated.

We regret that your dining experiences at Nha Hang fell short of expectations. Your feedback about the quality of food, service, and cleanliness at the restaurant is concerning, and we are addressing these issues with our culinary team and restaurant management to ensure improvements are made.

Regarding the lack of bar service and limited activities at Ba Na Hills, we understand your disappointment. We are continuously striving to enhance our offerings and provide more diverse activities and amenities for our guests.

We apologize for any inconvenience caused by the construction noise and the lack of walking maps. Your comments regarding these aspects are duly noted, and we will work to minimize disturbances and improve communication about available facilities and activities.

Once again, thank you for your feedback and for choosing Morin Hotel. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

Best regards,
Guest Experience Department