Thank you very much for staying at Hotel Sonia Otaru.
Also, we appreciate you taking the time to post your review about your recent stay.
Please accept my most sincere apologies for a great deal of inconvenience caused by the insufficient staff service.
Also, I am sorry to learn that we were not able to provide you with sufficient information about our building structure upon your check-in.
All of us sincerely apologize that we were not able to deliver you an exceptional hotel experience, despite the fact you chose our hotel among many other places for you to stay in.
Taking your valuable feedback seriously, we deeply regret what happened, and will keep making every effort to be more attentive to our guests.
Once again, we sincerely appreciate you taking your precious time to write to us.
Sincerely, Yuki Dobashi, Manager, Hotel Sonia Otaru