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Thank you for staying with us on your recent trip to Penang. For your info, the hotels offers a few categories of rooms ranging from Standard Room which is the cheapest and offers a basic look with basic amenities to Premier Room that features a different look with a complete host of room amenities. We regret on the hotel’s policy of charging for extra towels and to clarify, the charge is only at RM20.00 per towel and not RM30.00 as mentioned. However, we do offer a change of towels on complimentary. Once again, thank you for taking the time to post your comments on TripAdvisor and we hope to welcoming you back to Bayview Hotel Georgetown Penang in the not too distance future.