Dear Valued Guest,

Warmest Greetings from Cititel Express, Penang!

Thank you for selecting us as your preferred hotel of choice in town during your visit to Penang and it is with great pleasure to know that our services were up to your satisfaction. It is our aim to accommodate our valued guests with a totally fulfilling stay experience and we are content to know that we were able to achieve it with you.

We appreciate your compliments on our modern design, comfy and clean rooms and strategic location. We would be very delighted to have you back with us soon. Until then, we wish you all the best and take care.

With warm regards,
Tony Goh
General Manager – Penang

Dear Valued Guest,

Warmest Greetings from Cititel Express, Penang!

It was pleasurable having the opportunity to accommodate you with us during your trip to the Pearl of the Orient.

My team and I appreciate your gracious review of your stay with us, thank you. We are glad to read that our services were up to your expectations and the Front Office team would be thrilled to receive your kind compliments about them.

Thank you once again for staying with us and we hope to welcome you back to our humble property in the future!

With warm regards,
Tony Goh
General Manager – Penang

Dear Valued Guest,

Warmest Greetings from Cititel Express, Penang

Thank you for taking time to share your stay experience with us here on Trip Advisor.

We appreciate your kind words on our amenities, scenic view and strategic location. I regret that the check-in process was longer than usual but the respective departmental head has been briefed of your comment.

Despite the slight disappointment, my team and I hope to have you back with us again in future.

With warm regards,
Tony Goh
General Manager – Penang