Dear saadb,

Thank you for taking your time and sharing the feedback concerning your stay at Crowne Plaza Moscow.
We were happy to learn that you liked our font desk staff attitude and the fitness center “Atlantis”.
As you have noticed, Crowne Plaza Moscow is a part of World Trade Center Moscow which is a huge business complex and provides a great number of various services on one territory. I regret that you did not like hotel’s lobby as the majority of our guests love its spacious, spectacular and restful ambiance with an access to all World Trade Center services (such as various restaurants and cafes, congress center, supermarket, various shops, pharmacy, excursions agency and a lot more) without going outside.
May we kindly inform you that all our food in the restaurants including our room service is made from healthy ingredients and products of organic line of highest quality. We would appreciate a lot if you could specify what exactly regarding bread, coffee and pastries you did not like.
As for the room type which you got, may we kindly inform you that according to the reservation rules “standard” room category does not guarantee specific room type and during high occupancy periods room with one queen\king size bed is subject to availability upon arrival. We will be happy to arrange you king-size bed room type if you would be so kind to contact our reservations department prior to arrival during your next stay with us.
We hope to have an opportunity to welcome you again in Crowne Plaza Moscow WTC!

Kind regards,
Victoria Morozova
Senior Marketing Manager