Needs improvement - ดับเบิ้ลทรี บาย ฮิลตัน กัวลาลัมเปอร์

Dear Joko888,

Thank you for staying with us, and I appreciate you taking time to share the feedback on the hotel.

I am delighted to hear you both enjoyed the stay especially our Sweetdream suite, Executive Lounge facilities and services. I have noted your various comments and I apologize for the challenges you had faced upon arrival. We are very committed to guest satisfaction, and the direct guest feedback is an important tool for our evaluation of our success, as well as an excellent focus for the team to improve in key areas for all guests.

In particular I noted your comment on the Wi-Fi service, and the team are reviewing this at present to improve the facilities for all guests. We expect to see some improvements in this area shortly, as it is important for all guests

Once again, thank you for your invaluable feedback and look forward to your continuous support.

Regards Ian Barrow, General Manager.