โดยเฉลี่ย - ดับเบิ้ลทรี บาย ฮิลตัน กัวลาลัมเปอร์

Dear cravelmy,

Thank you for sharing your detailed feedback. I’m sorry to learn that your stay did not meet your expectations. I appreciate your positive comments about the check-in experience and the room's view, however I am concerned to hear about the issues with room condition, restaurant quality, and other inconveniences.

We strive to ensure that every room is in perfect condition before a guest arrives, and I apologize that this was not the situation during your stay. It is also disappointing to hear that our Tosca restaurant and room service did not meet your expectations. Rest assured I will address these issues with the respective teams.

Regarding the business center's USB device policy, I understand this caused inconvenience to you. We aim to balance guest needs with security and data privacy, and I will review this process to improve our service. Additionally, I regret that we could not accommodate your late checkout request and will revisit our procedures to ensure they are more guest friendly.

Your feedback is invaluable in helping us enhance our services. Thank you again for bringing these matters to our attention.

Sincerely,
Daniel Alcaraz