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Thank you for sharing your thoughts with the Trip Advisor community and for your feedback.
In regards to our pricing, we do have several offers available and we do try to remain competitive. Please do not hesitate to reach out to the hotel or visit our website for our latest deals.
Thank you again for your visit and we look forward to welcome you back in Sentral Pudu soon.
First of all let me thank you for providing us your feedback via Trip Advisor. I realize this took time out of your day and for that I am appreciative.
Naturally, I am very disappointed to read that your stay was below your expectation. The comments that you have raised have been addressed with the respective departments and I am confident moving forward that this type of incident will not re-occur to subject our guests to this standard of our Hotel.
We hope you will give us another chance to raise your perspective of our hotel’s service on your next visit to Kuala Lumpur.
Thank you for your review and we have taken note of the highlighted issues and areas that you have several unpleasant encounters. I have shared your feedback with my related department heads for improvement.
I sincerely hope that this unfortunate incident does not mar you from patronizing Hotel Sentral Pudu in the near future as we look forward to another opportunity to serve you better.
With best wishes, Mokhtar Musa Front Office Manager
Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.
It was very disturbing to learn that your stay was unpleasant. However I would like to extend my sincere apology for any inconvenience you may have experiences as a result of our service shortfalls. I have taken note of your comments and please be assured that your feedback is taken seriously and steps to address the issue have been discussed at length with the team. The Housekeeping Dept has been brief about the cleanliness in the rooms..
I hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.
Thank you so much for taking time to share your experiences with other Tripadvisor visitors about your recent stay with us.
It was very disturbing to learn that your stay was unpleasant. However I would like to extend my sincere apology for any inconvenience you may have experiences as a result of our service shortfalls.
We appreciate much for pointing to us all the issues that you have encountered. We will addressed and investigate the issues and hopefully on your next visit, you’ll be able to notice the positive improvements.