อาคารเก่า บริการห่วย! ไม่อยากแนะนำ - โฮเต็ล มายา

Dear Ms Sinead,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. Your comments are extremely valuable as they help us improve our services.

1. We are sorry to hear that you found the deluxe room not up to your expectations. We understand that the condition of the room and amenities did not meet your standards, and we will be reviewing this with our housekeeping and maintenance teams to address these issues immediately.

2. We acknowledge your feedback regarding the overall condition of the hotel. Renovations and updates are part of our ongoing plans, and your comments will help us prioritize areas that need urgent attention.

3. The cleanliness and maintenance of our facilities are paramount. The mold in the elevator vents is unacceptable, and we have already initiated a thorough cleaning and inspection of all elevators to ensure such an issue does not recur.

4. We deeply regret the poor service you experienced at reception. It is not our standard to keep our guests waiting, and we will be conducting additional training to ensure all staff provide prompt and courteous service.

5. We sincerely apologize for the communication breakdown regarding your inquiry about the tours. There was a misunderstanding as the message was sent to the phone of the Guest Services Manager instead of the General Manager. Moreover, we should have informed you sooner that the elephant sanctuary tour required a minimum of two participants, which led to the delay in our response. This is entirely our fault, and we are taking steps to ensure better communication and responsiveness in the future.

6. We are sorry to hear that you found our restaurant prices high and the options limited, however, the prices are aligned, if not lower, with various hotels in the vicinity.

7. The issue with the shower dripping at night is being addressed with our maintenance team to prevent future occurrences.

Once again, we apologize for the inconveniences you faced. Do contact me personally so that we can further discuss your experience.

Sincerely,

Sharmini Moganasundram
General Manager
Email - gm@hotelmaya.com.my
Mobile - +6012 301 8136