ผาวิกตอเรียเกาะสอง - Victoria Cliff Hotel & Resort

Dear Chrisxcu2017,

Thank you for taking the time to share your feedback about your recent stay at Victoria Cliff Kawthaung. We appreciate both your positive remarks and the concerns you raised regarding your island trip experience.

We sincerely apologize for any inconvenience caused during your first island trip, and we deeply regret the unsatisfactory outcome. Please know that we take all guest feedback seriously, and your experience is not reflective of the standards we strive to maintain.

In an effort to enhance your island-hopping experience, we had engaged a third-party service for your preferred trip. Unfortunately, unforeseen document issues arose, preventing your participation. We genuinely regret any inconvenience this may have caused and appreciate your understanding.

We have taken your comments to heart and will work closely with our partners to ensure smoother processes for non-ASEAN customer excursions. Your valuable feedback serves as an opportunity for improvement, and we are committed to addressing this matter diligently.

We are pleased to hear your positive remarks about Ko Saw, our marine guide to Horsehoe Island, and we will ensure your commendation is shared with him.

In an effort to make amends for the inconvenience faced, our management team has taken steps to refund and compensate you with a complimentary meal and an upgrade on another excursion to our Nyaung Phee branch. While we understand this may not fully rectify the situation, we hope it demonstrates our commitment to guest satisfaction.

We truly value your feedback and the opportunity to improve our services. Should you have any further concerns or if there's anything else we can do to make your stay more enjoyable, please do not hesitate to contact us directly.

Thank you for choosing Victoria Cliff Kawthaung. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.

Warm regards,
Hlaing Hlaing Winn
Chief Operating Officer